Just two days ago, I’m lucky to have this experience. Long story short, I booked a hotel through a travel application. I remember clicking the right date for my stay. But turns out when the booking confirmation arrived in my email, it showed the wrong date. I don’t know where the mistake was, was it me or the system? And what made it a problem was that I couldn’t amend the booking or change the dates, the system has locked it. Moreover canceling the booking is impossible, as stated in the confirmation. According to the system, the only option I had was ask the property for a free cancellation. I did try, but unfortunately I received an email from the app stating that the property had denied my request. Does it means I lost my money for nothing? It feels like the dead end. But when it comes to the money, we (moms) know exactly, we couldn’t just let it slide. I have to find a way to get it back. Actually, I don’t want to cancel my booking, as I still have planned to go there, I only need to amend the date into the right date.
I need to be persistent in this case. Then, I tried to contact the property through email. I used to stay there when I visited that country, and I’m one of the their members. I introduced my self and how I loves staying there during my business and then told them my problem. Their respond is quick, nice and helpful. They told me they contacted the apps regarding my case. I also wrote an email to the travel apps, stating that their apps will always be my number 1 resource for my travel needs. I carefully think about what I have to say to them, something that won’t make them hate me and, in the end don’t want to help me. It needs powerful words, but in the same time it gives the impression that I truly respect them. Finally, after several emails it was solved! My booking date has changed and the apps send me the new booking confirmation. I was finally able to say “Alhamdulillah“. Meaning, Thank God.
Why I say earlier I’m lucky? Because I can take a lesson from this case and proves that words is indeed powerful. It has to contains Dignity. It refers to the idea that words and language have inherent value, worth and respect that they carry when they are spoken or written with clarity, honesty and intention. It suggests that words should be used thoughtfully, carefully and with consideration for their impact on others. To make a words carry the dignity, here’s the aspects that we have to fulfill. First, Precision and Clarity, using words accurately and clearly to convey meaning and avoid confusion. Second, Respect and Empathy, choosing words that respect and acknowledge the feelings, experiences, and perspectives of others. Third, Honesty and Integrity, using words truthfully and authentically without deception or manipulation. Last (Fourth), Consideration and Thoughtfulness, reflecting on the potential impact of words on others and using language that promotes understanding and kindness. You can imagine so many scenarios that we usually faces in a every day life that force us to practice the dignity of the words. No, don’t say it “forces” us, because it will become habit if we get used to it. Wise man say : “A habit is a routine or behavior that is performed regularly, in many cases, automatically.” – James Clear.
Sure we can say, we don’t need the dignity of the words, I only say what I want to say! Well, it’s up to you. Spoiler alert : Do it with your own risk. I only tell it to you just because it’s the best what we can do, as a civilized human being. It’s important to keep the dignity of our words. As it will helps us build trust and credibility with others. Because the words used with dignity show respect for others and their experiences. Clear and thoughtful words helps prevent miscommunication and promotes mutual understanding. And this one is a bonus, words used with dignity can uplift, inspire and motivate others. If we want to live success and better in this world, I guess it’s a good thing for us to always practice “The Dignity of The Words” in our daily life. Try it, you will find it powerful!
Love,
Kirana
