“Sir, I’m supposed to order a Cappuccino, but I turned out to say it’s an Americano. I’m sorry, I’m the one who’s making a mistake when ordering it. It’s not on you. Could you please make it a cappuccino? I’m totally okay with the additional cost. Thank you so much.” Smiled at him.
And then, He smiled at me, saying, “No problem at all, I’ll prepare a Cappuccino for you, no need to pay anything.” He prepared it for me, and when it was ready, he gave it to me, smiled, and said, “Enjoy, Ms.”
Probably you’ll think it’s kinda impossible to change a cup of Americano into a cup of Cappuccino in a big chain of coffee shops whose store all around the world and has their own standard and Terms & Conditions. (Maybe you can guess what coffee shop it was.) But it was what happened. There’s no secret at all behind it; I’m not friends with the owner of this store branch, and I’m not a loyal customer either. In fact, it was my first time to go there. At this point, perhaps you can already know the answer. It’s a matter of small gestures, but powerful.
What is it? At least, there are three key points based on that situation.
First, we go for a smile. A small act, big impact. I’m pretty sure all of you are aware of this. Who can resist a sincere smile from the heart? It instantly builds connections and makes people feel welcome and safe. A genuine smile communicates openness. Basically, it’s like saying: “I’m open. You’re okay.” It also lightens the mood, softening tension in awkward situations. It helps disarm defensiveness and brings ease into the communication. Can you imagine if I’m not smiling when I say those words? He must find it difficult to fulfill my request. People tend to trust and respond better to those who smile, because it makes us seem more approachable and stable. Smiling reflects confidence and warmth, and it benefits us too! Helping us to stay calm, kind, and patient in interactions. Plus, smiles are contagious! Just when I smile at the barista, and he smiles back, it creates a loop of positive energy in the conversation. It’s wonderful!
Second, let’s own up to our mistake. This is powerful, not because it makes us look perfect, but because it makes us more genuine, trustworthy, and stronger. I choose to admit I ordered the wrong coffee instead of pretending that they are the one who made it wrong. Let’s be honest with ourselves, there’s a moment when we want to blame it on others just because we can’t stand to accept the reality, right? But, if we see ourselves as good people, we should strive to take responsibility. People value honesty more than perfection. Acknowledging our mistakes shows integrity, leading others to trust and respect us. In a bigger aspect of daily lives (not just like this coffee situation), admitting mistakes reduces tension and opens up constructive conversation. It’s a signal that we’re not led by ego, we’re willing to learn, grow, and do better, which reflects maturity and self-awareness. It also encourages others to be honest, creating a safer space for real dialogue. Ultimately, this helps maintain healthy relationships, whether at work, with family, or friends. Taking responsibility prevents misunderstandings from turning into resentment. Remember, admitting our mistakes doesn’t lower us, it lifts our social life and leaves a lasting impression.
Last, magic words: Thank you! It may seem small, but it has a big impact on others and ourselves. A simple “thank you” shows appreciation, making people feel seen and valued. It builds warmth and trust, encouraging kindness. Gratitude spreads; when we say thank you, we reinforce good behavior, making people more likely to help again or share kindness. In everyday moments, saying thank you makes interactions more memorable, like when someone holds the door for us. It also shifts our mindset, helping us focus on the good, even during tough days. This practice keeps us grounded, less entitled, and content, reflecting our emotional intelligence. Saying thank you isn’t just polite; it acknowledges others’ efforts, no matter how small, making us easier to talk to and work with. A simple thank you is a small act of kindness that creates a powerful impact.
If you get used to doing these small gestures, I’m pretty sure that you’ll be the most decent, good people in the room! And it will make people trust and respect us more. Being decent isn’t just about how you treat others.It’s about the kind of life you’re building for yourself. Period.
Love,
Kirana
